Quarter Life Crisis

The world according to Sven-S. Porst

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555 words

Less-than-clever web design seems de-rigueur among “web professionals”. Of course banks, as the richest but not the smartest of all clients, have an aptitude for getting things wrong as good as they can.

One thing they fuck up quite consistently is that of sort codes. German sort codes have eight digits. And for better legibility people frequently write them with little gaps after the third and sixth digit. Despite that, the people who ‘design’ web pages in which you have to enter sort codes think it’s a good idea to ‘validate’ what the user enters by telling the user off for trying to enter more than eight digits.

Once copy and paste comes into play, things will of course go wrong: You copy ten characters including the spaces. And then a stupid web page not only tells you off for doing something ‘wrong’ but it also destroys part of the data you entered and forces you to manually remove the spaces and re-append the last two digits (or just re-type everything, which may be faster).

My bank has the nice feature of prominently displaying their own sort code on their web page (useful for those of us who forget it all the time), but they ironically manage to get everything else wrong: The sort code they display contains actual spaces and their form for money transfers only accepts eight characters of input. Meaning you can’t even paste their own sort code into their own money transfer form. A bit ironic and very inconvenient.

As this is driving me nuts all the time, I tried to let them know about the issue as both aspects of it can be easily fixed. But, adding another layer of incompetence, their web page lacks an e-mail address for feedback, just offering a feedback form. That page, despite euphemistically named ‘E-Mail’ doesn’t contain an e-mail address. Instead it contains an annoying form which forces you to specify a random subject, gender, surname, first name, street, house number, area code, place (all in German format only, of course) and e-mail address before letting you enter a message.

An then – without any prior warning – they refuse to accept messages longer than 400 characters. Admittedly that’s more than Twitter. And while it may be sufficient content-wise to post fuckwits, don’t put spaces in sort codes, but accept them anyway!, it remains insufficient for my polite self.

Thus, what could have been a nice e-mail to Sparda Hannover, now has to be posted on the web:

Guten Tag,

da es Ihnen selbst noch nicht aufgefallen zu sein scheint, hier zwei Verbesserungsvorschläge für Ihre Webseite:

  1. Die Bankleitzahl oben im Fenster enthält Leerzeichen. Das ist schöner zu lesen, läßt sich aber in viele Formulare nicht per Copy und Paste einsetzen, da deren Programmierer nicht mit den Leerzeichen rechnen, und Eingaben, die länger als 8 Zeichen sind, verbieten.

    Bitten Sie doch einfach Ihren Webdesigner, diese Leerräume ohne Leerzeichen zu erzeugen und so gleichzeitig gutes Aussehen und gute Funktionalität zu gewährleisten.

  2. Das Bankleitzahl-Feld im Überweisungsformular verbietet die Eingabe von Bankleitzahlen aus mehr als 8 Zeichen. Da viele Firmen ihre Bankleitzahl mit Leerzeichen nach der dritten und sechsten Stelle angeben, lassen sich diese Angaben nicht per Copy und Paste in das Formular einsetzen. Ein etwas schlaueres Formular wäre hier hilfreich.

Mit freundlichen Grüßen

Sven Porst

January 18, 2011, 21:04

Tagged as bank, sparda, webdesign.


Comment by Carola: User icon

Bei der DKB gehts! Ist vielleicht ein Grund zu wechseln? Bei denen geht eigentlich alles, was man sich so wünscht… Carola

February 15, 2011, 10:52

Comment by ssp: User icon

Merk ich mir, wenn ich mal Lust auf ne neue BLZ habe :)

February 15, 2011, 12:09

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