Quarter Life Crisis

The world according to Sven-S. Porst

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Smile!

501 words

Germans are grumpy by nature. That's a fact. A well known one. Not many pleases and thank yous, very few smiles, service people that give you the impression that you're wasting their time rather than they wanting to help you, people saying Achtung! when Entschuldigung or Verzeihung would be appropriate.

This sounds dire and it probably is if you're not accustomed to it. I wonder how foreigners cope. Even after returning from my recent trip to the U.S. where even then simples of transactions is accompanied by complimentary pleases, thank yous, have a nice days, happy easters &c, I found the German way a bit meagre, when buying a drink won't extract more than Two Euro fifty from the person serving it.

I don't want to say that the American way is the way to go. In fact I think that they're overdoing it across the pond – and that people often don't seem to mean it there either. But I think that a bit of additional courtesy and politeness often helps at making simple transaction, in retail, say, less painful and even friendly and civilised to everybody involved.

And while I feel that in the U.S. people in retail jobs are often bound to corporate rules for interaction, they still 'mean it' to a certain extent when they're nice to a customer. When meeting people on the street they're more likely to smile and be friendly, where Germans would be grumpy.

My impression is that in both cases people don't pretend but just act the way they feel – Germans are brought up to be on the grumpy side and many Americans seem to be brought up in a way where they are told to smile and be happy whatever happens. Perhaps Americans are – and certainly seem – more superficial in that respect, but it certainly 'greases' interaction with people.

Every silver lining has a cloud;
and each piece of good fortune must be paid for by the pound.

I've become so cynical these days,
I don't know how it started but it won't go away.
See the lines around my eyes;
see the sarcasm in my smile,
you'd better smile
[:Smile :]

Cause that's all that you've got left,
your life's a mess, you've been cut adrift.
[: You'd better smile. :]

I feel like a Dalek inside,
everything's gone grey but used to be so black and white.
See the lines around my eyes;
see the sarcasm in my smile,
you'd better smile
[:Smile :]

The Supernaturals, Smile

I am a grumpy person myself. On the grumpy side of grumpy even. I tend to see the bad sides of things before seing the good sides. And I tend to mention the bad sides exclusively because I take the good sides for granted. But I find it easier to be more positive if the people surrounding me are as well.

A smile can only go that far but it goes some way.

April 18, 2004, 1:59

Comments

Comment by Will: User icon

I recently went to America with a bit of Europe at the end and of all the places, we found Germans from Berlin (Berliners?) the most likely to talk to you randomly on the train and certainly never less helpful than a French(/wo)man for service in a shop.

Is it different where you are?

April 18, 2004, 15:36

Comment by Richard Anderson: User icon

When my wife and I traveled to Denmark for an extended stay, we asked a Franco-Dane how to say “please” when asking for something. The answer: no one says it. A short thanks is as far as the Danes go. The Franco side of public interaction is to be very polite but not familiar. American tendencies lean toward being instantly familiar — too familiar for my French born and raised wife.

April 19, 2004, 21:58

Comment by ssp: User icon

Will: Perhaps people can be helpful at times, I’d still say that they’re not being particularly friendly when doing so. People from Berlin may be more talkative, perhaps.

Richard: I too found Americans a little too familiar for my taste (‘hi folks!’). But at least that means they are friendly.

April 20, 2004, 23:27

Comment by d.w.: User icon

American kids are taught from a very young age (at least, that’s the way it was when I was a tot) that please and thank you should accompany any request when speaking to an adult. It’s so deeply ingrained that I find myself feeling uneasy not saying “thank you” even in response to rude or horrible service.

“Hihowareyou” is likewise, reflexive, since pretty much every person you’ve ever encountered from your earliest memories up to the presence has said it to you.

So yeah, we Yanks are facile, but if, say, you’re having a really crappy day, the fact that the gorgeous pixie teenager serving you your ice cream is culturally obligated to bat her eyes at you and wish you a “great day” dampens any misgivings I have about it. :)

April 21, 2004, 18:21

Comment by ssp: User icon

Dave: I agree. There are hardly any misgivings to be had about it anyway. You just have to get used to the fact that people may not be as nice as they seem (but of course you have to keep that kind of paranoia awake elsewhere as well).

Having grown up in grumpyland, however, it is sometimes quite hard to keep up with all the smiles. It’s like everybody is making an effort to be nice in the mornings and I am just my usual self who doesn’t want to talk to anybody.

Whenever I have come back from England (where please and thanks seem to be quite common as well) or the U.S., I have tried to import a scoop of pleases and thank yous. But sometimes they don’t last long – if people don’t reciprocate my efforts, my will of keeping up the good spirit is easily broken.

Despite of that, I like to think that I am making an effort to cheer this country up.

In fact, I find that in some places people have become friendlier in the past years. Strangely that is in ‘services’. That industry is very American. While the friendliness may have been imported, so have been hire and fire strategies and underpaid jobs.

So I am a bit mixed about that development. Is it really a progress if the people selling bread at the bakery chain are more friendly and have badly paid jobs and very little competence. As compared to the better trained properly employed grumpy person in the traditional bakery?

I hoped we could have had the one development without the other.

April 21, 2004, 18:57

Comment by Coop: User icon

I am a Canadian living in Berlin Germany, and I only experience courtesy and friendliness from people that I am introduced to. Most others in Berlin are grumpy and depressed from things like bad or unpredictable weather (constant in Berlin), heavy traffic, busy streets Auslanders, and high unemployment and express “Alles ist Scheiße”. I have found that the German women are even more grumpy than the men, but thats just my opinion. OK … Tschüs

September 30, 2005, 11:36

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