This started out as a quick review of amazon’s MP3 download offers in Germany, but it degenerated to a slightly broader music downloading review, including the iTunes Music Store, commentary on iTunes and other ways of buying music.
While I can appreciate the convenience of the iTunes Music Store, I have never been terribly impressed. It may claim to want to do all the right things: easy access to music, tight integration with your music library, ultimately making it easier to do the ‘right’ thing and buy that song you just heard and liked - rather than grabbing a copy of it ‘from the internet’.
As a person who loves his music and music library, I soon found the iTunes music store to be not that perfect. Not only does it sell files crippled by ‘DRM’ - a dysfunctionality that they’re finally trying to phase out, naturally with an upgrade charge to fix the songs you may already have -, the quality of the metadata and catalogue on the iTunes Music store isn’t particularly good either. Your typical Apple fanboy will blame ‘the labels’ for that because they let dyslexic interns enter the metadata into the music store. But that’s missing the point. It’s Apple’s store and they can decide what they sell. Obviously they consider the current quality delivered by music labels ‘good enough’.
The badness of metadata exists in many way. Sometimes tagging is downright inappropriate, say with album titles and artist names being plainly wrong, sometimes even titles are wrong, e.g. for MP3 karaoke where I’ll bet you won’t download MP3 files; that last example also shows how many opportunities are missed there: Shouldn’t karaoke downloads come with text displayed at the right speed in this high quality online world? But I’ll go further: Why do album metadata need to be typographically poor and contain ‘dumb’ quotation marks, apostrophes and ellipses? Your usual vinyl or CD cover art will get those details right. This issue actually opens a completely new can of worms and reveals that sites like last.fm also need to think a bit harder about normalising artist, album and song names.
A further point I keep disliking about the iTunes Music Store is that it shifts Apple’s focus for iTunes. The application started out as a kick-ass music library and player. In early versions it gained plenty of cool features and easily outdid any other music software. Over time, hard drives grew enough to let us rip our entire CD collections into the application, leading to collections of thousands or tens of thousands of songs - I have even heard of people with hundreds of thousands of songs in iTunes. This increased the music management challenges iTunes faces, but the application was hardly improved in that respect. Most of the relevant features seemed to be present in iTunes 4 already and most improvements since then were to accomodate the ever growing range of iPods and the iTunes Music Store. While iTunes still beats most other music player applications without problems that isn’t because it is so great today, it is because those other applications are so bad that they still haven’t reached the quality iTunes had half a decade ago. As the iTunes Music Store and support for iPods and (what the heck‽) a telephone puts Apple’s profits at odds with what makes a good music library. As a consequence I remain highly sceptical about those additions. I’d much rather have features like more speed for large libraries, uncrippled network sharing, simple support for many MP3 players or the ability to manage AVI music video files in that applications.
With the iTunes Music Store being pretty much the single player in the online music buying field for a while (particularly for Mac users), I was keen to see amazon’s MP3 service opening in Germany. Which it finally did a few months ago. amazon usually excel at letting you find things and at delivering quickly. Entering the field after the iTunes music store also means they could just skip the idiocy of ‘DRM’ crippled files and give you straightforward reasonably high quality MP3 files. All of which sounds pretty good.
Of course I had to try amazon MP3 out and, with the bunch of nice offers they had when opening the MP3 store, that was an easy thing to do (going so far that I started considering the store to be ‘dangerous’). Unsurprisingly, the music files themselves are fine and their metadata seem to be so-so, just as they are on the iTunes Music Store. Prices seem to vary a bit more than on the iTunes Music Store (so far, apparently Apple’s pricing aims to be more random in the future as well), and my impression is that amazon’s prices tend to be slightly lower.
The download experience remains the place where iTunes wins. Adding the music store right into the music player, for all its conceptual problems, cannot be beat when you actually want to buy music (the point I just made being that in iTunes I want to listen to music most of the time). My assumption about amazon’s MP3 service was that it will simply give you a link to click which downloads an archive of the album’s songs. That’s what I had seen on small label’s download sites before and it worked well. Unfortunately the amazon MP3 world isn’t quite as simple. I assume that, technically, one can find all sorts of ‘good’ reasons for that, such as ensuring that downloads complete, downloading songs one-by-one without the hassle of an archive, allowing multi-album downloads and adding the ability to automatically add the downloaded tracks to iTunes.
Yet, having to download an application for the sole purpose of downloading the songs I just bought felt strange to me (of course you can’t even browse the iTunes Music Store without having downloaded and, installed both iTunes and QuickTime, so amazon’s MP3 downloader can be considered harmless when compared to iTunes.
While amazon seem to make an effort to make those steps reasonably harmless, there are all sorts of glitches waiting to happen. Be it that (back when I downloaded the application, anyway) they liberally mix non-localised images into their help pages
or that those instructions seem to contain a mix of Firefox and Safari screenshots with an arrow between them. Be it that they present me with a disk image containing an installer rather than putting the downloaded application right into my downloads folder (whether that’s plain incompetence or just the usual inconveniencing of paying customers just to please their lawyers is unclear to me):
Be it that they want to freaking quit my web browser after running their installer and present that bad message (admittedly with an ‘Ignore’ button) to be in a dialogue whose copy includes visible escape characters and reads like it comes straight from ‘MS DOS user interfaces for Dummies’. Quite naturally they don’t use proper quotation marks in that dialogue box either:
The good news is that after suffering through all this crap, the experience is all right. When you buy an MP3 from amazon, Safari downloads a file which automatically opens the downloader application, which in turn downloads the music and adds it to iTunes. Just as with the iTunes Music Store, the music downloads saturate my DSL line, so they do their best to deliver the goods.
An issue I remain a bit sceptical about is what this will do to amazon’s search results. It appears that when you search for a specific artist, they now sprinkle all the MP3 tracks from that artist between the other search results. This just clutters up the results with many full-size entries many of which have the same cover art (if they’re from the same album) which I find rather inconvenient. That certainly needs more work.
A conceptual problem that remains with these downloads is that they are mere downloads. You end up spending a bunch of money and you don’t really get much for it. Just a bunch of zeroes and ones. I still find that baffling. Particularly when considering that the price difference between the audio CD and the MP3 version of the same album may be very small or even non-existant. Which means that in all cases where you can wait 24 hours to receive the actual CD, the old medium still seems attractive as you’ll get uncompressed music, booklets and the ability to sell the album later on. I doubt that even mass production of CDs is that cheap.
The vinyl lover also notes that more and more record companies got a bit of a clue by now and include those little cards in the sleeves with a code for downloading an MP3 version of the album. That’s nice: they joy of pulling the vinyl out of the sleeve with the huge cover art along with the convenience of taking the music along on the iPod. I’ve seen this done right on quite a few sites already and was a bit disappointed recently to run into a company forcing me to enter the download code into a tiny text field inside some Flash atrocity which then made me click a button for each track to download the corresponding file and forcing me to wait for that download to complete before being able to start the next download. Naturally the file names were ugly as well and no cover art was included. FAIL as FAIL can.
While I’m at it, I would also like to say a few words about quality which is a difficult topic. Ever since the introduction of MP3s and other lossy compression formats, there have been plenty of people running around who claimed that lossy compression is ‘just as good as a CD’ while others just looked (listened) away in disgust. As usual, things are a bit more complicated than that.
The first problem are the users. Most of them simply don’t care. A random MySpace or YouTube stream is enough to keep them content.
In fact I am regularly shocked to see how many people quite naturally go to YouTube and play music videos to ‘listen to that song’. That’s not just appalling for the quality but consider the waste of bandwidth and energy caused by millions doing it.
The remaining people speak (but mostly don’t think) about quality. For them it’s all about bit rates, or perhaps about Watts, or Ohms or whatever. Quite naturally discussions with these people end up being quite fruitless as many of them focus on meaningless numbers. Others start arguing that their music needs to be ‘OGG’ or ‘FLAC’ and that they can’t listen to other formats. Of course that’s a ‘political’ statement rather than one about music.
Seeing how much people listen to music on their computers or iPods now and considering the quality of the digital-to-analogue conversion you’ll get from the converter that happens to be build into your computer (hint: they don’t invest a lot in those parts), one suspects that the technical quality of the files doesn’t play as much of a role as people want to make you think. Yes, you can totally create files in which the deficiencies of lossy compression become tremendously obvious, yes you can attach great audio outputs to your computer and hook them up to good speakers, but all of those seem to be geeky edge cases and hundreds of millions of songs are listened to every day far away from those edge cases in the world of poor hardware and lossy files.
I find the quality ‘argument’ particularly hypocritical when it comes up in discussions with ‘freetards’. When arguing against the iTunes Music Store, say, you could frequently hear people complain about the DRM and the poor sound quality of 128kbit/s AAC encoding. And those points were correct: DRM is conceptually and technically horrible and there are plenty of situations in which 128kbit/s AAC may be inadequate. However, I frequently had the impression that people just added the ‘quality’ point because it was easy to make, rather than being a real issue.
As a consequence I was amused to learn that at Linn Records they’re now offering music downloads which do everything right. Sample rates up to 192kHz, up to 24bit of detail, occasionally even in 5.1 surround sound, compressed losslessly using FLAC. So, both in quality-by-numbers and format-wise it will be hard to find anything to complain about with those files. Of course those files are also rather expensive and you will need hardware more sophisticated than an iPod to play them back. Incidentally, Linn will sell you that (reassuringly expensive) hardware as well and it may be interesting to discuss how what they’re doing seems to be technically the right thing in many ways but appears to be hindred by a GUI (and possibly open source) clusterfuck. But this text has become too long and unfocused already…
“Your typical Apple fanboy will blame ‘the labels’ for that because they let dyslexic interns enter the metadata into the music store. But that’s missing the point. It’s Apple’s store and they can decide what they sell.”
LOL ROTFL LMFAO! You seem to be missing the point that the iTunes Music Store is just a STORE here. They can only sell music as it’s offered. It’s not like they can get the latest Britney Spears album from multiple sources and choose which version is best for their customers. There is ONE source for the music they sell. ONE! So yes, they can decide what they sell, but their only option here is to sell the product or not sell the product. And wouldn’t they be doing a BIGGER disservice to their customers by refusing to sell music because of metadata errors that only a very small percentage of their customers even care about? You can slap me with a derogatory “Apple fanboy” label if you feel that kind of self-imposed superiority makes your arguments stronger, but at some point business reality has to enter the picture. At best, Apple can ask for the record labels to spend more money to make sure the data is accurate, consistent, and complete. But pleading with music labels to spend more money when all they want is to grab every penny they can?? LOL ROTFL LMFAO!
And your continuing rant over DRM is puzzling. Maybe it’s different outside the US, but here Apple’s entire catalog of music is DRM-free, and has been for quite a while. They don’t sell DRM-crippled files anymore. When they first started they had to because that was the ONLY way that music labels would allow them to sell their music. They were also brand new and had -zero- clout to make many demands. Their choice was to either appease the record labels or not sell the music at all. They were launching their new iPods and wanted to sell music for the devices in a new way… what other choice did they have? To not get into the music business at all? What a fantastic business decision THAT would have been!
That Apple (generally), and Steve Jobs (specifically) fought with studios to eliminate DRM should be something to be praised, and yet here you are beating them over the head with it yet again. And once they DID finally find a way to offer DRM-free tracks, they only charged the price difference to the “iTunes+” price they negotiated with the labels. That’s almost revolutionary in this type of business! When movie studios came out with Blu-Ray, did they even give you the option to upgrade from your DVDs? Apple made it so customers could upgrade for a small fee instead of making customers buy the music all over again to get better quality DRM-free files… even though the customer originally purchased the music knowing full-well that they were purchasing low-bit-rate DRM crap. But do they get any points from you? Of course not. Never mind that this was a stepping-stone towards eliminating ALL of the DRM from their store. Never mind that Apple could have easily kept DRM and total control over people’s music purchases so that they would only play on Apple devices for all eternity (let’s face it… they own the market and could have easily done so). Oh no! It’s so much more fun to bash them over and over and over and over again for compromises they had to make when they were first getting started! If they had waited for non-DRM music, we’d STILL be waiting. Or using Microsoft’s even more horrifying DRM-laden crap because they overtook the market while Apple was sitting on their (your?) principles. Do you think Microsoft would have fought AT ALL to eliminate DRM if they didn’t have any competition? LOL ROTFL LMFAO!!
Apple also gets criticized for adapting to the ever-growing convergence of our increasingly electronic lifestyles. Of COURSE they are going to add support for adding music to a phone… specifically their own iPhone… because phones are rapidly becoming the way that people are listening to music. Phones are also becoming the way that people are taking photographs. Shooting video. Watching video. Getting directions from a GPS. Running applications. Accessing the internet. And heaven only knows what the future will add to mobile phones. People don’t want to carry separate devices anymore when they can have one device that does it all. But apparently you would rather Apple ignore this trend and have some other company swoop in and take their place. If Apple were to have iTunes handle ONLY music, they would quickly become obsolete as converging technology trends passed them by. Instead, they’ve adapted and, most importantly, excelled in becoming a dominating force in this arena (thank heavens Steve Jobs is running Apple instead of Sven S. Porst!). To do this meant iTunes had to grow past just being a music organizer, and that’s exactly what it did. As a consumer, I’m thrilled. As an Apple whore with an iPhone, I’m ecstatic. What’s the alternative? Stagnate and die while having the best music-only organizer on the planet? The fact that they managed to expand and adapt to the convergence trend and STILL have the best music organizer on the planet is to their credit (which you only half-hearted acknowledge by saying the only reason it’s good is because others are so bad… no points AGAIN, even when they do something right!).
Apple broke new ground in music distribution, and deserves a lot of credit for doing so. When it comes to the labels they fight battles where they can, and compromise when they have to… just like ANY business does. When it comes to iTunes, this resulted in their customers getting the right to purchase individual songs instead of entire albums (over label objections, of course) and, eventually, DRM-free music (over label objections, of course). Are you so mired in Apple’s past compromises to be able to sell music in the first place that everything they do contrary to your lofty ideals is FAIL? (I mean, metadata they aren’t even responsible for? Really?!?). Ironically, this seems to be the case, even though the alternatives you investigated seem no better and, in most instances, worse.
I’m not saying that Apple is perfect and everything they do is gold… far from it… but when it comes to digital music, this “Apple fanboy” thinks they’re making all the right moves.
Whew, a lot of enthusiasm there for a few mild comments on iTunes. As you may be aware I’m quite indifferent about Apple’s business strategies. History suggests that they like making money and they’ll be among the first to tango with DRM if there’s a profit in it. People usually suggest that serving their shareholders is Apple’s main task. And that it’s your (or my) luck if the results of that happen to be aligned with your (or my) interests.
Much more could be added along these lines, including Apple’s love for being a bully whenever they are in a position/monopoly to do so (as currently witnessed with iPhone software or with iTunes synchronising with non-Apple devices), but none of that was my point even in this wide-ranging post, so I’ll spare us that – for now.
Received data seems to be invalid. The wanted file does probably not exist or the guys at last.fm changed something.